Onboard & Connect
Terms of Service
Draft dated October 12, 2026
Portal and service agreements
Onboard & Connect is operated by Infinite Simplicity, LLC for managed IT onboarding, subscription administration, agreement signing, installer downloads and support. These draft portal terms do not replace a signed service agreement. If portal wording conflicts with your signed agreement, your agreement controls the specific services, coverage, pricing, cancellation and responsibilities.
Accounts and authority
Provide accurate account and billing details, keep sign-in credentials secure and notify us of suspected unauthorized access. You must be authorized to act for the customer, sign the agreement and enroll the computers you submit for management. Do not use another person's account without permission.
Subscriptions and computer quantities
Charges depend on the selected plan and covered computer quantity shown during subscription setup and in your agreement. Stripe processes subscription payments. Review pricing and billing information before confirming payment or a quantity change. Changes to coverage, recurring billing, proration and cancellation are governed by the applicable agreement and confirmed billing terms.
Install management software only on computers you own or are authorized to manage. Contact us if enrolled devices or charges do not match your agreed coverage. Additional devices may require a subscription adjustment and an updated agreement or addendum.
Electronic signatures and activation
Review the populated agreement before signing and submit a signature only if you are authorized to accept it. The portal records electronic signing information and countersignature status. Coverage activation, installer availability and ticket access follow the applicable agreement and account status. Contact us if the agreement contains an error.
Service area, plans and minimums
Service is available throughout the United States for computers that can run our installer. Coverage begins after installation and countersignature. Plans are month-to-month, with 30 days' notice required for cancellation. Home Essential has a one-computer minimum; Business Standard has a three-computer minimum.
Monitoring, technician support and support hours
Monthly plans include ongoing 24/7 automated monitoring, updates and antivirus protection. Monthly monitoring does not include technician support time. Remote technician support is billed separately at $175 per hour, with a one-hour minimum. Backups are an optional add-on.
Technician support is available Monday–Friday, 8 a.m.–5 p.m. Eastern Time, excluding all national holidays and the Monday before Christmas through the Friday after New Year's Day, inclusive. Residential support is scheduled by appointment. Response-time commitments apply only to business clients with an applicable service-level agreement; those clocks run only during support hours, there is no after-hours SLA coverage, and resolution is best effort, not a guaranteed deadline. Submitting a ticket does not otherwise guarantee a particular response or resolution time.
Remote sessions and consent
Every technician-controlled remote session begins with a prompt on your screen, and support only connects after you click to confirm it. Automatic monitoring, updates and antivirus protection do not require a technician-controlled session. You can watch the work, chat and end the session with one click at any moment. When the session ends, the connection is closed completely — no standing remote access.
Acceptable use
Do not interfere with the portal or connected systems, bypass access restrictions, upload malicious content, misuse support services or access information belonging to other customers. Use the portal lawfully and avoid placing passwords or unnecessary sensitive information in tickets.
Availability, responsibility and disputes
The portal may be affected by maintenance or third-party outages. Service commitments, warranties, liability, suspension, termination and dispute procedures are governed by your signed agreement and applicable law. This draft does not create new liability limits or waive statutory rights. These provisions require legal review before adoption.
Updates and privacy
Changes to these portal terms will appear on this page with an updated date. Changes to a signed service agreement must follow that agreement's amendment process. Our Privacy Policy describes the processing of client, device, agreement and support information.
Contact
Infinite Simplicity, LLC · 6782 Evergreen Road, Hudson, OH 44236.