Onboard & Connect
Privacy Policy
Draft dated October 12, 2026
Scope
Onboard & Connect is a managed IT onboarding and client portal operated by Infinite Simplicity, LLC. This draft describes information used for this portal and its connected services. The sibling Infinite Simplicity and IT Applicant Testing sites maintain their own policies.
Information we process
We process account and contact details such as your name, email, phone, business name and service address; coverage selections and computer quantities; subscription and payment references; service agreements, signatures and signing dates; and support ticket information.
For enrolled computers, management tools may process device identifiers, hostnames, operating systems, status and monitoring information needed to deliver the services described in your agreement. Do not include passwords or unnecessary sensitive information in support requests.
Why we use information
We use this information to authenticate clients, prepare and administer agreements, bill subscriptions, provision management services and installers, monitor covered computers, answer support requests, secure the portal and maintain appropriate service records.
Service providers and sharing
Stripe handles payment processing; payment card entry is provided by Stripe rather than stored in this portal. N-Able services, including N-sight RMM and MSP Manager, receive the customer, device and ticket information necessary to provide managed IT services. Hosting and authentication providers process information needed to operate the portal; Google processes sign-in information when you choose Google sign-in.
Authorized personnel and service providers may access relevant information to perform their duties. Information may also be disclosed where required by law or necessary to protect rights, security or users. Provider practices are governed by their own terms and policies.
Cookies and browser storage
Authentication and browser storage are used to maintain sessions and operate the portal. Payment and sign-in providers may use their own cookies or storage. Restricting these technologies may prevent sign-in or payment from working.
Retention and security
Records are retained as needed to provide services, maintain agreements and billing records, resolve disputes and satisfy applicable obligations. Retention periods and deletion procedures must be confirmed during legal review. Access controls and other safeguards are used, but no system can guarantee absolute security.
Your requests and policy updates
Contact us to request access to or correction of your information, or to discuss deletion and applicable privacy rights. Some records may need to be retained for contractual or legal reasons. The availability of rights depends on applicable law. Changes will be reflected in the date on this page.
Contact
Infinite Simplicity, LLC · 6782 Evergreen Road, Hudson, OH 44236.