Infinite Simplicity Home & Small Office
Professional computer care for homes and small offices.
Keep your computers monitored, maintained, and protected—with a professional IT team available when you need help. Our Home & Small Office division provides ongoing computer care for households and small workplaces across the United States.
Service is available throughout the United States for computers that can run our installer. Coverage begins after installation and countersignature. Plans are month-to-month, with 30 days' notice required for cancellation.
- 24/7
- Automated monitoring
- Mon–Fri, 8–5 ET
- Technician support hours
- Month to month
- Cancel with 30 days notice
How it works
Four steps. No runaround.
Tell us about your computers
Pick home or business coverage and how many machines you want watched over.
Start your subscription
Simple monthly price per computer. Add more any time and the price updates itself.
Sign your agreement
Your service agreement is filled in with your details. Read it, sign it, done.
Install and relax
Download the agent for Windows or Mac from your account page and run it.
Coverage plans
Straightforward monthly pricing
You pay per computer, per month. Add computers whenever you need to — the change is instant and prorated.
Home Essential
Ongoing monitoring, updates, and antivirus protection for your home computers. Book residential technician support through our scheduling app.
One-computer minimum
- 24/7 automated monitoring
- Automatic updates
- Antivirus protection
- Residential technician support by appointment (billed hourly)
Business Standard
Ongoing monitoring, updates, and antivirus protection for your small office. Business clients can arrange a service-level agreement defining support commitments.
3-computer minimum
- 24/7 automated monitoring
- Automatic updates
- Antivirus protection
- Optional service-level agreement
- Technician support billed hourly
Remote technician support is billed separately at $175 per hour, with a one-hour minimum. Monthly monitoring does not include technician support time. Backups are an optional add-on.
Support calendar
When we're here
Monitoring runs 24/7. Technician support is available Monday–Friday, 8 a.m.–5 p.m. Eastern Time, excluding all national holidays and the Monday before Christmas through the Friday after New Year's Day, inclusive. Residential support is scheduled by appointment.
Business SLA (business clients with an applicable SLA only)
All response clocks, including critical and urgent requests, run only during the support hours above and pause outside them, on excluded holidays, and during the Christmas/New Year closure. There is no after-hours SLA coverage. Resolution is best effort, not a guaranteed deadline.
| Priority | Name | Response time | Resolution time |
|---|---|---|---|
| 1 | Critical EmergencyService not available to all users and functions unavailable | Within 1 hour | ASAP — Best Effort |
| 2 | UrgentLarge number of users or business-critical functions affected | Within 4 hours | ASAP — Best Effort |
| 3 | HighLimited service degradation; limited users or functions affected; business process can continue | Within 8 business hours | ASAP — Best Effort |
| 4 | NormalSmall service degradation; business process can continue; one user affected | Within 24 business hours | ASAP — Best Effort |
| 5 | Low PriorityMaintenance needed; no noticeable degradation to users | Scheduled | Not Applicable |
Your consent, your control
Remote sessions only with your OK
- Every technician-controlled remote session begins with a prompt on your screen. Support only connects after you click to confirm it. Automatic monitoring, updates, and antivirus protection do not require a technician-controlled session.
- You can watch the work, chat, and end the session with one click at any moment.
- When the session ends, the connection is closed completely — no standing remote access.
Need more?
Need more in-depth support? Need a Fractional CTO?
For strategy, infrastructure, larger teams or technology leadership, continue with Infinite Simplicity's full consulting practice.
Explore Fractional CTO servicesRequest support from your account
Once your agreement is countersigned, you can raise a support request straight from your account page. Technician time is billed hourly during support hours.
Only pay for what you protect
Your account tracks how many computers are covered. Need one more? Add it in a click and your agreement is updated with an addendum automatically.